Medtronic has issued a safety notice for 600 series pumps. There have been issues with the keypad buttons becoming stuck and/or unresponsive. MiniMed Paradigm pumps are NOT affected. The two main scenarios that are occurring:
The buttons are difficult to press down: Basal will continue, but programming bolus or suspending may not work. It will resolve itself in around 30 minutes.
The button is stuck in a pressed position: A “stuck button” alarm will sound after 3 minutes, which may not be able to be cleared.
To resolve the issue or clear the alarm, take off the pump’s battery cap and put it back on. Please contact the Medtronic helpline if you have questions or need assistance at 1-888-204-7616.